• You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to info@Zerogravity.photography or WhatsApp +91 9840767566 and we will provide you with the shipping information for your order.
• Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.
• If we receive a package back from the shipping carrier due to the address provided is undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. For any refunds on that order, we are unable to refund the cost originally paid for shipping.

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• If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take a minimum of two weeks for the investigation to be completed.
• Once the investigation is complete, if your order is confirmed as lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we cannot replace them, then we will refund your order in-store credit, including any shipping costs. If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
• zerogravity.photography/shop is not responsible for products marked as delivered by the Courier Service. If your tracking information is marked as delivered, but you have not received your items, we recommend waiting another 24-48 hours for your items to be delivered, as it can often be delayed on their end. We also recommend checking with nearby neighbors, as occasionally the courier services will deliver to a nearby address by mistake.
• If you still have not received your order, we recommend filing an inquiry here or directly contacting the Courier Service. We are happy to help provide any necessary information needed during the inquiry process, however, if the courier service confirms the correct delivery of your order, we are unable to provide a replacement or refund for your order.

          It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. zerogravity.photography/shop will not                     replace or refund any orders delivered to the provided shipping address.