RETURNS:

We understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below. 

RETURN POLICY:

Returns are for store credit only! No refunds will be issued. 
Please notify us of your return through our social channels, online web form or our customer care email:  info@Zerogravity.photography                          
Orders cannot be changed, modified, or canceled after checkout has been completed.
Items marked SALE may not be returned, refunded, or exchanged. 
All returns/exchanges must be done within 7 days of order receipt. 
Items must be Unused. If items appear Used, have any defect marks. your return WILL NOT be accepted and will be returned to you at your expense. 

NON-RETURNABLE: Final sale items. 
Please include your packing slip or a note with your name and order number in your return package. Failure to do so will cause significant delays in processing your return.
If there is any damage to the original package, your return will not be accepted. 
Damages must be reported within 3 days of receiving the merchandise. Please email at  info@Zerogravity.photography for assistance

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer.

HOW DO I RETURN THE PURCHASED ITEMS?

You can mail your return to: 

Address – Updated in the Bill you received along with the parcel

WHAT DO I DO IF I’VE RECEIVED AN INCORRECT/FAULTY ITEM?

We’re so sorry to hear that you have received a faulty item. Please contact us as soon as possible by emailing us with your order number and some images of the issue. Our team will resolve this for you straight away.

HOW DO I TRACK MY RETURN?

Once your return has reached the respective destination, we’ll call you. Please allow 10 working days for it to be processed. We will send you an email or WhatsApp confirmation to let you know when this has been done.

WHERE IS MY REFUND?

We try our very best to process your return as soon as possible, but on occasions, it may take up to 15 working days for your return to be processed once your parcel has been received in our Warehouse. Once everything has been processed, we will send you an email/WhatsApp containing all of the details of your refund. Please be aware that returns are for Wallet credit only! No refunds will be issued by cash or bank transfer. If you have any questions about your refund, just let us know by sending us an email at info@Zerogravity.photography or by WhatsApp at

DO YOU HAVE ANY ALTERNATIVE METHOD TO CONTACT?

Alternative methods to contact us by:

Email: info@Zerogravity.photography

WhatsApp: +91 9790717595

Facebook: 

Instagram:

Have a question you don’t see here? 

Please reach out to us with questions we haven’t already answered. You can email us at info@Zerogravity.photography

EXCHANGE:

If exchanging an item, we recommend you purchase the replacement item right away from our site to guarantee availability. It will be shipped immediately, and the item you are returning will be processed as a return for a store credit.
If an item is being exchanged, we will contact you to verify the items being sent back to you. 
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item. NOTE the Item exchanged should be higher than the previously purchased item otherwise the wallet money will expire.
Please be aware that sale items are final sales and are not eligible for returns or exchanges. We are making room for new items in the Store!

FAQs

HOW DO I COLLAB WITH zerogravity.photography/shop ?

If you’d love to collab with us, we’d love to hear from you! Please send us an email info@Zerogravity.photography to or WhatsApp with your full name and links to your page. If this is something we’re interested in we’ll get right back to you.

IS YOUR WEBSITE SAFE?

Don’t worry, you’re always in safe hands when shopping at https://zerogravity.photography/shop as we use the latest security measures to protect your details.

CAN I CANCEL/ MAKE CHANGES TO MY ORDER?

Choosing the right Items is HARD! That’s why you can change what’s in your bag as many times as you’d like before you click ‘PLACE YOUR ORDER’. Sadly, after this point, you will be unable to make changes to your order. We process our orders super-fast so that they’re on their way to you ASAP, meaning that it’s not possible for us to make changes.

Have a question you don’t see here? 

Please reach out to us with questions we haven’t already answered. You can email us at info@Zerogravity.photography

SHIPPING 

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to info@Zerogravity.photography or WhatsApp +91 9790717595 and we will provide you with the shipping information for your order.
Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.
If we receive a package back from the shipping carrier due to the address provided is undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. For any refunds on that order, we are unable to refund the cost originally paid for shipping.

LOST PACKAGES

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take a minimum of two weeks for the investigation to be completed.
Once the investigation is complete, if your order is confirmed as lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we cannot replace them, then we will refund your order in-store credit, including any shipping costs. If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
https://zerogravity.photography/shop is not responsible for products marked as delivered by the Courier Service. If your tracking information is marked as delivered, but you have not received your items, we recommend waiting another 24-48 hours for your items to be delivered, as it can often be delayed on their end. We also recommend checking with nearby neighbors, as occasionally the courier services will deliver to a nearby address by mistake.
If you still have not received your order, we recommend filing an inquiry here or directly contacting the Courier Service. We are happy to help provide any necessary information needed during the inquiry process, however, if courier service confirms the correct delivery of your order, we are unable to provide a replacement or refund for your order.
It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. https://zerogravity.photography/shop will not replace or refund any orders delivered to the provided shipping address.

CAREERS

At zerogravity.photography/shop we take pride in what we do. We’re not just another Platform. We stand for principles that guide us in all of our daily activities. We strive to empower women on a daily basis, both our employees and our customers. We are honest with ourselves, and others. As a company, we strive to promote happiness through everything we do, and we work hard to make it happen. We are always seeking to learn and grow, and most importantly, we work together as a family to accomplish these goals.

We are always on the search for quality individuals that can join us in living out these goals. If you’re interested in a career with and email info@Zerogravity.photography with your resume and availability.

ACCESSIBILITY POLICY

At zerogravity.photography/shop , we are committed to making our website’s content accessible and user-friendly to everyone! If you are having difficulty viewing or navigating the content on this website, or notice any content, features, or functionality that you believe is not fully accessible to people with disabilities, please WhatsApp us at +91 9790717595, or email our team at info@Zerogravity.photography. Use “Disabled Access” in the subject line, and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party content that is also user-friendly and accessible.

Please email info@Zerogravity.photography with any other questions regarding our accessibility efforts. We’re here to help!

PRIVACY POLICY

WE WANT YOU TO KNOW THAT WE’RE COMMITTED TO PROTECTING YOUR PRIVACY

We collect the minimum amount of information about you which helps us provide you with a satisfactory service.  This may include personal details or details about your order. We want you to know that the use of this website gives us the right to collect that information, but importantly gives you the option to opt-out at any time. We do it as we want to get to know you better, which means we can process your orders faster and show you more of the offers and products you love. And if there’s a problem with your order (unlikely, but it does happen), it also means we can deal with it super-speedily.

WHAT INFORMATION DO WE COLLECT?

We may collect any or all of the information that you give us depending on the type of transaction you enter into. This may include the following –

When you purchase from us at zerogravity.photography/shop  We ask for, and collect, personal information such as including your name, address, telephone number, date of birth, email address and items ordered.
If you set up an online account with us, we will also store your password.
zerogravity.photography/shop  and third-party providers of advertisements may also collect information regarding your visit to zerogravity.photography/shop . This may include where you are geographical, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit, and any search terms used. This information may be collected even if you do not register an account with us.
Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Data in relation to credit card payments is processed by Union Bank on a secure website linked to ours and they have their own privacy policy.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information collected primarily to make your shopping experience as fun and easy as possible. We may use your information in the following ways –

From time to time we may want you to know about special offers and promotions we’re running, so we may use your registered information to send marketing messages via mobile phone or e-mail services or catalogs via post. You can opt-out of marketing emails and SMS messages at any time.
We use your information so that we can successfully process your order which includes delivery, payment, and returns.
We may also use demographic information such as postcode, preferences, and interests to improve our services.
We take fraud very seriously, so the information helps us assist in its detection and prevention.
Our Courier Service has selected access to your details for delivery purposes only.

SIZE CHART

We are proud to offer a variety of amazing styles, but it also means that sizing varies from piece to piece. We put together this general sizing chart of what we consider each size to be in the hopes that it will assist you on your shopping journey. You should also read the descriptions of each product because we try on each style and let you know if we think it runs big/small and any other info that will inform your buying decisions.

If you still need more information, don’t fret! We can help you with that! Just send us an email at info@Zerogravity.photography or WhatsApp +91 9790717595 and we will be happy to help you in any way that we can!

For the best information on sizing for particular items, please refer to our product descriptions and model specs.

Changes to this Privacy Policy

zerogravity.photography/shop  may update this policy from time to time. If we modify this policy, we will post the revised version here. You should review this page periodically for updates.

This policy was last updated on July 1st, 2023